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title: Resident Knowledge Base
description: Resident Knowledge Base
---

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### [Timeline For Application Process Check out the resources below to learn more about the expected timeline for animal applications.](https://kb.resident.ourpetpolicy.com/timeline-for-application-process?hsLang=en)

- [What is the timeline for my pet application?](https://kb.resident.ourpetpolicy.com/application-timeline?hsLang=en)
- [What is the timeline for my assistance animal application?](https://kb.resident.ourpetpolicy.com/what-is-the-timeline-for-my-assistance-animal-application?hsLang=en)

[See more](https://kb.resident.ourpetpolicy.com/timeline-for-application-process?hsLang=en)

### [Sign-Up Process For information on the sign-up process for OurPetPolicy, see the following articles.](https://kb.resident.ourpetpolicy.com/sign-up-process?hsLang=en)

- [How do I sign-up?](https://kb.resident.ourpetpolicy.com/how-do-i-signup?hsLang=en)
- [How do I apply for an assistance animal?](https://kb.resident.ourpetpolicy.com/how-do-i-apply-for-an-assistance-animal?hsLang=en)
- [What do I need to upload for my animal application?](https://kb.resident.ourpetpolicy.com/what-do-i-need-to-upload-for-my-animal-application?hsLang=en)

[See more](https://kb.resident.ourpetpolicy.com/sign-up-process?hsLang=en)

### [HUD Requirements Looking for information about The United States Department of Housing and Urban Development’s criteria for documentation? You can find that here.](https://kb.resident.ourpetpolicy.com/hud-requirements?hsLang=en)

- [What does HUD say about verifying assistance animals?](https://kb.resident.ourpetpolicy.com/what-does-hud-say-about-verifying-assistance-animals?hsLang=en)
- [What are HUD’s criteria for assistance animal documentation?](https://kb.resident.ourpetpolicy.com/what-are-huds-criteria-for-assistance-animal-documentation?hsLang=en)
- [Who is eligible for an assistance animal?](https://kb.resident.ourpetpolicy.com/who-is-eligible-for-an-assistance-animal?hsLang=en)

[See more](https://kb.resident.ourpetpolicy.com/hud-requirements?hsLang=en)

### [Documentation Purchased Online Questions about documentation purchased online can be found in the section below.](https://kb.resident.ourpetpolicy.com/documentation-purchased-online?hsLang=en)

- [What does HUD say about documentation purchased online?](https://kb.resident.ourpetpolicy.com/what-does-hud-say-about-documentation-purchased-online?hsLang=en)
- [What about Telehealth?](https://kb.resident.ourpetpolicy.com/what-about-telehealth?hsLang=en)
- [My documentation is from a licensed healthcare provider, why is it considered unreliable?](https://kb.resident.ourpetpolicy.com/my-documentation-is-from-a-licensed-healthcare-provider-why-is-it-considered-unreliable?hsLang=en)

[See more](https://kb.resident.ourpetpolicy.com/documentation-purchased-online?hsLang=en)

### [Assistance Animal Documentation Here you can find information on the legal definitions of assistance animals and the history of the Fair Housing Act.](https://kb.resident.ourpetpolicy.com/assistance-animal-documentation?hsLang=en)

- [What is an assistance animal?](https://kb.resident.ourpetpolicy.com/what-is-an-assistance-animal?hsLang=en)
- [What is the Fair Housing Act?](https://kb.resident.ourpetpolicy.com/what-is-the-fair-housing-act?hsLang=en)
- [What is a reasonable accommodation?](https://kb.resident.ourpetpolicy.com/what-is-a-reasonable-accommodation?hsLang=en)

[See more](https://kb.resident.ourpetpolicy.com/assistance-animal-documentation?hsLang=en)

### [Navigating OurPetPolicy Information on navigating the OurPetPolicy app. If you have not yet completed an application, please refer to the sign-up process.](https://kb.resident.ourpetpolicy.com/navigating-ourpetpolicy?hsLang=en)

- [Where can I see my animal’s verification status?](https://kb.resident.ourpetpolicy.com/where-can-i-see-my-animals-verification-status?hsLang=en)
- [How do I apply for a guest animal?](https://kb.resident.ourpetpolicy.com/how-do-i-apply-for-a-guest-animal?hsLang=en)
- [Where can I make an animal complaint?](https://kb.resident.ourpetpolicy.com/where-can-i-make-an-animal-complaint?hsLang=en)

[See more](https://kb.resident.ourpetpolicy.com/navigating-ourpetpolicy?hsLang=en)

- [Home](https://ourpetpolicy.com/)
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- [Pricing](https://ourpetpolicy.com/pricing)
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- <https://ourpetpolicy.com/demo>

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