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My documentation is from a licensed healthcare provider, why is it considered unreliable?

Many websites sell assistance animal letters written by health professionals with active licenses. Our primary concern is the method through which the documentation was obtained and whether or not it is in accordance with HUD guidelines.


HUD emphasizes the need for documentation to come from a healthcare provider who has personal and professional knowledge of the patient, established through a legitimate patient-provider relationship. 


Documentation should not be the result of a brief questionnaire and quick call, followed by a fee. It should be based on a thorough assessment and ongoing relationship between the individual and their healthcare provider.


Ensuring that your documentation meets HUD guidelines helps confirm the legitimacy and reliability of the information, which is crucial for the approval of reasonable accommodation requests.


For further clarification on what constitutes reliable documentation for assistance animals please see the HUD requirements or information regarding what is considered reliable documentation for a reasonable accommodation. You may also contact our support team anytime at support@ourpetpolicy.com.