---
title: My documentation is officially certified, why is it considered unreliable?
description: ID cards, certificates, or registration numbers are not sufficient to establish that an animal is an assistance animal. There are no requirements to “certify” or “register” an assistance animal and we
---

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# My documentation is officially certified, why is it considered unreliable?

ID cards, certificates, or registration numbers are not sufficient to establish that an animal is an assistance animal. **There are no requirements to “certify” or “register” an assistance animal and websites that sell those certificates or registrations are not recognized as legitimate by any state or federal agency**.

In HUD’s experience, such documentation from the internet is not, by itself, sufficient to reliably establish that an individual has a non-observable disability or disability-related need for an assistance animal.” [Pg 11.](https://www.hud.gov/sites/dfiles/PA/documents/HUDAsstAnimalNC1-28-2020.pdf)

Instead, individuals with non-observable disabilities need documentation from their licensed healthcare professional who is familiar with and has treated their disability. This professional must attest to the individual's disability-related need for an assistance animal. The documentation should come from a legitimate, ongoing patient-provider relationship and comply with HUD guidelines.

Certificates or registration numbers alone do not provide the necessary verification of a disability-related need. 

For further information or assistance, please contact our support team at [support@ourpetpolicy.com](mailto:support@ourpetpolicy.com). 

 

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