There may be a number of reasons why your reasonable accommodation request could not be granted at this time.
The documentation provided may not have contained sufficient information to determine that you have a non-observable disability and disability-related need for an assistance animal. Although your documentation may have been accepted by a housing provider in the past, a housing provider has a right to make the truth and accuracy of information provided when a reasonable accommodation is being requested.
This is why we verify that documentation is current and is considered reliable according to the HUD guidelines.
When you are requesting a reasonable accommodation, you must:
- Have a documented disability-related need for the animal.
- Obtain documentation from a licensed health professional who has personal and professional knowledge of your condition and can attest to your disability-related need for the assistance animal.
OurPetPolicy checks the reliability of your documentation in accordance with HUD guidelines. This involves verifying that the documentation is from a legitimate patient-provider relationship and that it meets the required standards for confirming a disability-related need.
If you have further questions or need assistance, please contact our support team at support@ourpetpolicy.com.